Submit a complaint

Thanet District Council wants to provide the best service it can to the Community.

Complaints are a result of dissatisfaction with the service provided.  We define a complaint as:

“An expression of dissatisfaction or concern about the delivery of a service which makes the individual feel like the Council has let them down; either by doing something wrong or by failing to meet service standards or through repeated incidents of service failure”.

Please note: If you wish to report an issue, make a request or an appeal this will not be logged as a complaint.  Please use the links below for any of the following:

• Missed bin collections

• Fly-tipping

• Litter bin problems

• Anti-social behaviour

• Abandoned vehicles

• Noise nuisance

• Planning breach

• Dog fouling

• Graffitti

• An empty property

• Fly posting

• Challenge a decision about Housing Benefit or Council Tax support

• Appeal your Council Tax

• Appeal your business rates

• Appeal a parking fine

• Complain about a Councillor

To complete this form you will need to provide

• Your details
• Details of your report
• Reference number, if applicable
• Service/department concerned

Please have this information ready as pages time-out after one hour.

Do not use your browser’s back button - if you need to go to a previous page click on the ‘previous’ button at the bottom of each page.

Privacy Statement

To provide this service Thanet District Council will collect and process personal information. We may check some of the information with other sources (e.g. government departments and other councils) to verify your identity and ensure that the information you have provided is accurate.

Your personal information is being processed because it is necessary for compliance with a legal obligation or for the performance of a task carried out in the public interest.

Please refer to our Corporate Privacy Notice for further details on how we process your personal information and your rights. This is also available in other formats (e.g. print).