Complaint or compliment

Thanet District Council wants to provide the best service it can to the Community.

We will not always get it right and we need you to tell us where things go wrong so that we can improve for the future. If you are in any way dissatisfied with the services we provide, or would simply like to make a suggestion, please let us know.

We at Thanet District Council are here to serve you and value enormously your views on how to do it better.

To complete this form you will need to provide

  • Your details
  • Details of your report
  • Reference number, if applicable
  • Service/department concerned

Please have this information ready as pages time-out after one hour.

Do not use your browser’s back button - if you need to go to a previous page click on the ‘previous’ button at the bottom of each page.

Privacy Statement

To provide this service Thanet District Council will collect and process personal information. We may check some of the information with other sources (e.g. government departments and other councils) to verify your identity and ensure that the information you have provided is accurate.

Your personal information is being processed because it is necessary for compliance with a legal obligation or for the performance of a task carried out in the public interest.

Please refer to our Corporate Privacy Notice for further details on how we process your personal information and your rights. This is also available in other formats (e.g. print).